Office Administrator Needed for Residential Customer Care at Boyd Brothers Service!
Job Description:
At Boyd Brothers Service Inc., we’re looking for a skilled Office Administrator who thrives in a dynamic, fast-paced environment and excels at creating exceptional customer experiences, particularly with our residential clients. If you have a passion for organization and want to ensure our residential customers receive top-tier service, you could be the perfect addition to our team!Apply online here or email us your resume at michelle.d@boyd-hvac.com. Be sure to let Michelle know you found this job through the chamber's job board.
What You’ll Do:
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Customer Interaction: You’ll be the first point of contact for our residential customers, handling calls with excellent etiquette, greeting visitors warmly, and ensuring every interaction is memorable.
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Appointment Management: Efficiently schedule and manage appointments, maintaining seamless operations and customer satisfaction.
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Operational Support: Dispatch technicians accurately, manage detailed data entry, and assist with a variety of administrative tasks to keep our residential services running smoothly.
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Organizational Mastery: Maintain impeccable organization of electronic documents and help coordinate projects that enhance our service delivery to residential customers.
Who You Are:
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A master communication with stellar interpersonal skills.
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Highly organized and capable of managing their work load and prioritizing tasks in a fast-paced casual environment.
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Experienced in CRM and dispatching (mandatory).
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Proficient in Microsoft Office (Outlook, Excel, Word) and have experience using Service Titan software.
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Highly self-motivated.
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A reliable team player with a friendly and professional demeanor.
What We Offer:
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Full-time position with competitive pay.
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Opportunities for career advancement in a supportive work environment.
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Comprehensive benefits package including 401(k), health and life insurance, and generous paid time off.
Work Schedule:
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Monday to Friday, 8-hour shifts.
Work Location:
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In-person
Are you ready to help us make a difference? Apply now to become a pivotal part of Boyd Brothers Service Inc., where you’re not just another employee but a vital part of our success story!
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